How to delete your data
Last updated 16 September 2026
You can take a copy of your data and remove it from BQNEX at any time, in the app. Both are free and need no explanation.
1. Stop BQNEX from reading an advertising account
Withdrawing the authorization stops all reading immediately.
- On Facebook: Settings & privacy → Settings → Business integrations → BQNEX → Remove.
- Or write to us and we withdraw the authorization for you.
2. Delete your BQNEX account and its data
In the app: Settings → Account & security → Data & privacy → Delete account. It happens at once — your account, your businesses, the advertising accounts you connected and the authorizations BQNEX held are deleted, and nothing brings them back.
If you cannot open the app, write to support@bqnex.com from the email address of your account with the words “delete my account”. We confirm the request, delete the same things within 30 days, and tell you when it is done.
3. What is deleted and what is kept
- Deleted: your account, your business records, connected advertising accounts, stored authorizations and the spend figures read from the platforms.
- Kept: a record that an approval or a change happened, written as identifiers with no name or email address, and accounting records the law requires, with no further use.
- Data in the advertising platforms themselves is not affected: your campaigns, spend and history stay with the platform.
4. Questions
Write to support@bqnex.com; we answer within 30 days.